Terms & Conditions | Light a Lantern (SA)

Light a Lantern South Africa Terms & Conditions

Light a Lantern (SA) aims to dispatch all orders for South Africa within 24 hours once payment confirmation is received.

Delivery Cost and Turnaround Times for South Africa

Light a Lantern delivers across South Africa's major and local centers, starting at a cost of R80 per order depending on weight. Orders will be dispatched within 24 hours, once payment confirmation is received.

Orders dispatched using door to door courier service will be delivered within 3 working days (72 hours).

Important Notices:

Orders weighing more than 5kg will be subject to a higher delivery cost.
Orders in outlying areas will be dispatched using tracked insurance mail to local post office.
Order dispatched using the post office will be delivered within 5 working days.
Express orders (delivery within 48 hours) will be subject to a higher delivery cost.

Compliments and Complaints

Light a Lantern (SA) is happy to hear from you at any time. If you have a complaint please contact Light a Lantern (SA) by email or call on +27 71 689 7367 and we will do all we can to resolve the problem.

Refunds and Exchanges

Customer satisfaction is our top priority. We endeavour to supply only the best quality goods, however, our "no quibbles" guarantee means that if you are not entirely happy with our goods and the item is unused and in a re-saleable condition (the packaging is intact and there are no marks on the product) you can notify us within 7 working days and then return the product for a replacement, exchange or full refund.

Customers will be responsible for the cost of returning unwanted goods. All products returned to Light a Lantern will be thoroughly checked by the Dispatch Department and only then will a refund, replacement or exchange be authorised and processed.

Important Notices:

No refunds or exchanges will be issued for orders older than 21 days, calculated from the date of payment confirmation.
Refunds and Returns will be processed within 7 working days once the issue has been resolved or the goods have been received back.
Refunds will only be made - via EFT.
Initial delivery cost will NOT be refunded.

Light a Lantern will refund the returns postage for faulty,damaged or incorrect goods (see below).

Faulty, Damaged or Incorrect Goods

All our products are individually checked before posting. However, in the unlikely event of an item being faulty, damaged or incorrect then please contact Light a Lantern (SA) by email or call +27 71 689 7367 within 14 days of purchase. Please provide us with your order number, name, address, details of the product and the reason for returnwhether you require a refund or a replacement.

If you are returning an item that is faulty, damaged, or incorrect:

We will refund your costs in returning it to us (please enclose a copy of your postage receipt).
We will only refund your original delivery cost if you are returning the whole order.
Any items returned to us should include all parts, accessories, instructions and packaging. Returned items will be your responsibility until it reaches us.
Refunds will be processed within 7 workings days once goods have been received by our Dispatched Department.

What is our Privacy Policy?

Light a Lantern (SA) is committed to protecting your privacy. We will only use the information we collect about you in accordance with the Data Protection Act 1998. We collect information about you for two reasons: firstly to process your order and secondly, to provide you with the best possible service.

Light a Lantern will automatically add you to our mailing list to receive details of special offers and new ranges. Please let us know if you don't wish to be included.

Indemnity

Specification or price of any product is subject to change without prior notification. You are advised to confirm current specification and price before buying.

Neither Light a Lantern, nor its owners, are liable, nor-responsible for any loss or damage to property and/or persons resulting from the release of lanterns supplied by Light a Lantern.

Download Sky Lantern Release & Safety Guidelines